Returns, Cancellations and Right of Withdrawal

Return Period

I accept return requests submitted within 14 days from the date your order is delivered.

To request a return, please use the electronic withdrawal or return function available through your customer account, or contact me at info@samdea.com. Please do not send an item back before receiving return instructions.

After notifying me of your decision to withdraw, you must return the item within 14 days.

European Union and EEA Customers

If your order is delivered to the European Union or European Economic Area, you generally have the legal right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason.

You can exercise this right through the clearly visible withdrawal function available on the store. You will receive an automatic confirmation after submitting your request.

The legal right of withdrawal is separate from your rights when an item is defective, damaged, or not as described.

Return Conditions

Returned items must be sent back in substantially the same condition in which they were received, together with any original packaging and accessories where reasonably possible.

You may handle and examine an item only to the extent necessary to establish its nature, characteristics, and functioning, as you would normally be permitted to do in a physical store.

I may make a reasonable deduction from the refund if the item has lost value because it was handled beyond what was necessary to examine it. I do not apply an automatic restocking fee to customers exercising their statutory right of withdrawal.

Items Excluded from the Right of Withdrawal

The right of withdrawal does not apply to:

• gift cards;
• goods made according to your individual specifications;
• goods that are clearly personalized for you.

A product is not excluded merely because it is handmade. Standard products and ready-made designs remain eligible for return unless another legal exception applies.

Please contact me before ordering when you are uncertain whether a personalized product qualifies for an exception.

Sale Items

Sale and discounted items are not automatically excluded from the statutory right of withdrawal for customers in the EU or EEA.

Outside the EU and EEA, any additional voluntary return conditions displayed at checkout or on the product page may apply, subject to mandatory local consumer law.

Refunds

Once I receive and inspect your return, I will notify you by email.

For eligible EU and EEA withdrawals, I will reimburse the payments received from you, including the cost of the least expensive standard delivery method offered for the original order.

Any additional cost resulting from your choice of an upgraded or express delivery method is not refundable.

Refunds will be issued to the original payment method. I will process the refund without undue delay and no later than 14 days after receiving your withdrawal request. However, I may withhold the refund until I have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.

Your bank or payment provider may require additional time to post the refund.

Return Shipping

Unless the item is defective, damaged, or not as described, you are responsible for the direct cost of returning it.

I recommend using a tracked and insured shipping service, particularly for higher-value items. You remain responsible for the returned parcel until it reaches the return address provided to you.

When an item is defective, damaged, or not as described, please contact me before returning it so that I can provide appropriate instructions. Applicable consumer rights remain unaffected.

Exchanges

I do not offer automatic exchanges. When an item arrives defective or damaged, contact me at info@samdea.com and include your order number and clear photographs of the item and packaging.

When you would like a different standard item, the simplest option may be to return the eligible item and place a new order after the return has been approved.

Order Cancellations

You may request cancellation of eligible items before they are fulfilled by using the cancellation function available through your customer account.

Submitting a request does not guarantee cancellation when fulfillment or shipment has already begun. Once the order has been fulfilled, the applicable return and withdrawal process will be available instead.

Contact

For questions about returns, cancellations, or your right of withdrawal, contact:

Samdea
Email: info@samdea.com

The return address will be provided after your request has been submitted and approved.